- What is Alliance Finance Savings Service?
Alliance Finance Savings Service is the internet banking service provided by us that enables you to service your Savings account on-line. If you wish to use our Alliance Finance Savings Service, you will have the functionality to:
- View transactions on your accounts (deposits, withdrawals and interest paid).
- Check your account balances and interest rates on your accounts.
- View various documents associated with your account including statements.
- Send secure messages to undertake a wide range of requests, and changing your details.
- Review your total interest paid in a tax year for your individual accounts.
- Apply online via the Alliance Finance Savings Service portal faster than you would if you applied via our on-line form as a new customer
- How do I register for Alliance Finance Savings Service?
You can apply online and subject to you being eligible and us being able to verify your identity electronically, we will normally be able to set your account up immediately.
You can also apply for further accounts via the ‘Apply Online’ section of the site. By making an application in this way, the amount of information you have to provide will be significantly less than completing a full new application.
- How do I view my Alliance Finance Savings Service savings accounts?
You will be able to view all your accounts within the Alliance Finance Savings Service by logging in using your User ID.
- What is a secure message?
A secure message is an email system that only works within your secure Alliance Finance Savings Service. This means that messages sent by you to us, and messages that we send back to you are only viewable within your Alliance Finance Savings Service. Information about your accounts is therefore sent and received securely as it can only be viewed once you have successfully logged into your Alliance Finance Savings Service.
- How do I set up my Alliance Finance Savings Service password?
Your password is set up by you and known only to you. It is created by you, during the application process when you open your first account and is used along with your User ID to access your Alliance Finance Savings Service. We will never ask you for details relating to your password.
PLEASE ENSURE YOU KEEP YOUR PASSWORD SECRET AND TAKE CARE WHEN ENTERING PASSWORDS, ESPECIALLY WHEN USING A PUBLIC OR SHARED COMPUTER. PLEASE TELL US IMMEDIATELY IF YOU KNOW SOMEONE ELSE KNOWS (OR IF YOU SUSPECT SOMEONE ELSE KNOWS) YOUR PASSWORD OR USER ID Alliance Finance SAVINGS SERVICE FAQs
- I have forgotten my password. How can I re-set this?
Simply click on the password re-set button on the login page and follow the instructions. You will be required to enter your User ID and the answers to a few security questions and you will normally be able to re-set your password instantly.
- Can I change my password?
Login to Alliance Finance Savings Service and click on the ‘My Details’ link in the top right-hand corner of the page. Click on the tab called ‘Change Password’ and follow the on-screen instructions.
- I have forgotten my User ID. How can I change this?
If you require your User ID to be re-set you will need to contact us on 0345 600 0011 (Monday to Friday, 9am to 5:00pm, excluding English bank holidays)
- How do I operate my account?
You can operate your account in the following ways:
- Online: login to your Alliance Finance Savings Service
- Contacting our dedicated customer servicing team who can be reached on 0345 600 0011 (Monday to Friday, 9am to 5:00pm, excluding English bank holidays)
- You can write to us at FREEPOST RTXE-YJLZ-ERTS PO Box 883, Wallsend, NE28 5BX
- How do I make a deposit into my Alliance Finance Savings Service account?
You can make deposits by electronic payments (Faster Payments, BACS, and CHAPS). Contact your bank or building society and provide the following details:
- Beneficiary Name: Alliance Finance Bank Plc
- Bank details: Barclays Bank
- Sort Code: 20-32-53 Account Number: 33848809
- Reference: your name or, in the case of a joint account one or both of your names, and your Alliance Finance Bank Account Number
- We do not accept cheque payments
- Can I make a deposit into my account at any time?
Subject to the terms outlined in your key product information you can make a deposit into your account at any time until the product is withdrawn.
You can check whether a product has been withdrawn by visiting the ‘Withdrawn Products’ section of our website. We will not normally notify you when a product is withdrawn.
- How quickly will the funds show in my account and when will I start to earn interest?
Payments received before 1pm on a working day will appear on your statement and start to earn interest on that day. Payments received after 1pm or on a non-working day will not appear on your statement until the following working day, but will earn interest from the date of receipt.
- Are there withdrawal restrictions on accounts?
The ability to make withdrawals depends on the type of account you hold which will be detailed in the key product information.
- Can I cancel my account?
If you change your mind and wish to cancel your account, you can do so within the first 14 calendar days from the date the account was opened and funded.
You can notify us of your cancellation by writing to us at our address or by sending us a secure message.
- How can I operate my account?
Your account is designed to be operated online to provide you with a simple and straightforward way to view and manage your savings.
We also offer additional support to access your account by contacting our dedicated customer servicing team which can be reached on 0345 600 0011 (Monday to Friday, 9am to 5:00pm, excluding English bank holidays).
- How can I view my statement?
You can view your statement on-line. You can also save and print copies of your statements at any time.
- How do I obtain an interest statement for my account?
Interest statements are normally made available within 4 weeks of the end of the tax year on the following basis:
If your account is registered for Alliance Finance Savings Service, a tax certificate will be made available in your eDocuments store where it can be viewed, saved to your computer and printed.
- Where can I find my interest rate?
Simply login to Alliance Finance Savings Service, where you will able see the interest rate applicable to the product you have chosen.
- How do I change my details?
Simply login to Alliance Finance Savings Service, where you will be able to make changes or find out how to make changes to your account.
- What is my Nominated account?
This is the bank account (US bank account) you nominate as the account to transfer funds to and from your Alliance Finance Bank savings account.
To change your nominated bank account simply login to the Alliance Finance Savings Service and select change details.
- Can I submit a Power of Attorney?
Yes, you can. A Power of Attorney can either be set up on an existing account or as part of a new application.
To open an account, you must submit the following documentation:
- Savings Account Application Form (available by calling our customer service team)
- Proof of residency for the account holder and attorney. Please click here for information
- Proof of Identity for the account holder and attorney. Please click here for information
- Power of Attorney document or the Receivership or Deputy Order
To register a Power of Attorney on an existing account, you must submit the following documentation:
- Savings Account Application Form (available by calling our customer service team)
- Proof of identity for the Attorney
- Proof of residency for the Attorney
- The Power of Attorney document or the Receivership or Deputy Order
You must make the initial deposit from the nominated bank account (within 14 days of your application). Please note we do not accept cheques.
- What types of Power of Attorneys are acceptable?
What do we accept?
We will accept a Lasting Power of Attorney (POA) and an Enduring Power of Attorney as well as a Court of Protection/Receivership Order. We do not accept General Power of Attorneys
- Lasting POA. A Lasting POA must be registered with the Office of the Public Guardian.
- Enduring POA (pre-September 2007). We will accept an unregistered Enduring POA, unless it contains a condition that it should not be used until the donor is losing or has lost mental capacity.
- A Court of Protection Order (previously known as Receivership Order). A Court of Protection Order must be registered with the Office of the Public Guardian with a Court of Protection stamp on each page. Court of Protection stamps signify that the donor is not mentally capable
We are unable to open a POA account if
- The Power of Attorney/Receivership or Deputy Order does not give the attorney power to open a bank account or contains a restriction preventing the attorney from being able to open a bank account in the donor's name.
- The attorneys are required to act jointly and not all of them have applied to open the account (This must be jointly and severally, as we do not accept applications to be operated just jointly).
- The Lasting Power of Attorney has not been registered with the Office of the Public Guardian.
- The Enduring Power of Attorney has not been registered and it contains a restriction preventing the attorney from acting until the donor has lost mental capacity and we have evidence of physical or mental incapacity.
- The Enduring Power of Attorney has not been validly executed.
Either the Donor or Attorney does not meet the standard account opening requirements, i.e. under 18, non-US resident.
- What ID documentation is acceptable to submit as part of my application?
Please click here.
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