Alliance Finance Bank Plc is committed to providing quality service. If you are unhappy with our service in any way, please contact us. A leaflet is available which provides details of our customer complaints procedure. This will be sent to you on request or if you make a complaint.

We are required to have in place clear and effective procedures for the reasonable and prompt handling of complaints.  Should you have a complaint, or if you are dissatisfied in any way please email us at complaints@alliancefinanceco.com  or write to us at the following address:

Compliance Department
Alliance Finance Bank Plc.
No. 7 Hertford Street
London W1J 7RH

Once we have acknowledged your complaint we will keep you informed of our progress. Within eight weeks of us receiving your complaint we will send you either;

• A final response letter with our investigation details and whether or not we are upholding your complaint; or
• A holding letter which explains why we are not in a position to make a decision and when we might be expected to provide our final response.